Privacy policy

Vibecreation Privacy Policy — Transparent, Secure, No Surprises
Last Updated: 14 February 2025

At Vibecreation, we believe in transparency, integrity, and protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit vibecreation.nl (the "Site") or interact with us. Your trust matters—and we take that responsibility seriously.

By using our Site, you agree to this Privacy Policy. If you don’t agree, we respect your choice, but we kindly ask you not to use our services.

Policy Updates — Always Straightforward
We may update this policy to reflect operational, legal, or regulatory changes. When we do, we’ll post the revised version here with the updated date. We’ll always be open about what changes and why.

How We Collect and Use Your Information

1. Information You Provide to Us
You may give us:
✔ Contact details (name, address, phone number, email)
✔ Order details (billing, shipping, payment confirmation)
✔ Account details (username, password, security info)
✔ Shopping activity (items viewed, wish-listed, carted)
✔ Customer service interactions (emails, chats)

Refusing to provide certain information may limit access to some services.

2. Information We Collect Automatically
Through cookies and similar technologies, we collect usage data such as:
✔ Device type and browser information
✔ IP address and network details
✔ Site interaction data (navigation, behavior)

3. Information from Trusted Third Parties
We may also receive information from partners like:
✔ Shopify (store platform)
✔ Payment processors (transaction handling)
✔ Marketing partners (to enhance your experience)

We use this data strictly to improve our services—never for sale.

Why We Use Your Data

✔ Service Delivery — Processing orders, shipping, returns, and exchanges
✔ Marketing & Promotions — Sending you relevant offers and updates
✔ Security & Fraud Protection — Safeguarding accounts and transactions
✔ Customer Support — Ensuring fast, effective service when you need us

Cookies — Enhancing Your Experience

Cookies help us:
✔ Remember preferences and settings
✔ Analyze site performance
✔ Deliver relevant advertising

You can disable cookies via your browser, though this may affect your site experience.

When We Share Your Data (And With Whom)

We share your information only when necessary and only with trusted parties, such as:
✔ Service providers (IT, payment, shipping)
✔ Marketing partners (for better targeting)
✔ Legal authorities (when required by law)

We never sell your data.

User-Generated Content

Content you post publicly (e.g., reviews) is visible to others. Please share thoughtfully, as we can’t control how others use this information.

Your Rights — You’re in Control

Depending on your location, you may have the right to:
✔ Access your data
✔ Request corrections or deletion
✔ Restrict data processing
✔ Withdraw consent for marketing

To exercise your rights, contact us at info@vibecreation.nl. We’ll never penalize you for making a request.

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Data Security & Retention

We use industry-standard measures to protect your information, but no system is infallible.
We recommend:
✔ Using strong, unique passwords
✔ Keeping login credentials private
✔ Contacting us if you suspect unauthorized use

We retain data only as long as necessary for service delivery, legal compliance, and dispute resolution.

International Data Transfers

If you’re outside the Netherlands, your information may be transferred internationally. We follow recognized safeguards, including EU Standard Contractual Clauses, to protect your data.

Children’s Privacy

We do not knowingly collect data from children under 16. If we become aware of such data, we’ll delete it immediately. Parents—please contact us if you have concerns.

Questions or Concerns? We’re Here.

📍 Vibecreation, Galvanistraat 1093, 3029 AD Rotterdam, Netherlands
📞 +31 10 321 6933
📱 WhatsApp: +31 6 3978 6897
📧 info@vibecreation.nl